Our goal is to ensure your satisfaction with every booking.

At Hapi, we are committed to providing exceptional services and a positive experience for all our customers. Understanding our refunds and credits policy is important, as it ensures you can navigate situations where a refund or credit might be necessary. Here's a detailed guide on our policy, designed to maintain fairness and customer satisfaction.

Hapi's Refunds and Credits Policy:

1. Eligibility for Refunds:

Refunds are typically processed in cases of service cancellations or billing errors. The eligibility for a refund depends on the specific circumstances of each case, aligning with our terms and conditions.

2. Processing Refunds:

Service Cancellation: If a service is canceled under our cancellation policy terms, a refund will be initiated. Billing Errors: If there are any discrepancies in billing, customers should contact our support team immediately.

3. Refund Method:

Refunds are usually processed using the original payment method. The processing time for refunds may vary depending on the payment method and your bank policy but usually between 10-14 days.

4. Issuing Credits: In some cases, instead of a refund, Hapi may offer credits that can be used for future bookings. Credits will be added to your Hapi account as personalized voucher codes and can be applied easily to your orders.

When to Contact Hapi Customer Support:

If you are unsure whether your situation qualifies for a refund or credit.

For assistance in processing a refund or credit request.

For any queries related to our refunds and credits policy.

Contact us at [email protected]