HAPi Terms and Conditions
By using our app, website and services, you agree to the below Terms and Conditions, which, together with our Privacy Policy, govern HAPI's relationship with you.
' HAPI,' ‘we,’ ‘our,’ or ‘us’ refer to the HAPI company. The term ‘platforms’ refers to our customer facing platforms including our mobile app and website. The term ‘you,’ ‘your,’ ‘the client,’ or ‘user’ refers to the user of our services or the viewer of our platforms.
The use of this platform is subject to but not limited to the below terms of use:
The content of the pages of this platform is for the explanation and implementation of our services. It is subject to change without notice.
We use cookies to monitor browsing preferences. If you allow cookies to be used, the relevant personal information may be stored by us for use in fields we determine.
HAPI keeps the right to change, amend, cancel, or make exceptions to the terms and conditions listed here. Please check this terms and conditions page from time to time. By using our services, you acknowledge that you agree with our terms and conditions.
No partnership, joint venture, or agency is created as a result of the Terms and Conditions, and you do not have any authority of any kind to bind HAPI in any respect whatsoever. HAPI will not be liable for any failure to perform its obligations hereunder where such failure results from any reason beyond HAPI's reasonable control, including, without limitation, electronic, mechanical or communications failure or degradation.
All materials on the platform are owned by or licensed to us. This material includes, but is not limited to, layout, design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
You give your consent that you will not make unauthorized use of the materials and information on the platform.
We may also include links to other websites. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.
Your use of this platform and any dispute arising out of such use of the platform is subject to the local laws of Egypt.
When you book through HAPI, we will help facilitate the services for your home needs. Once the service is done, the Fees you pay to our service professionals/3rd party service providers are non-refundable (unless there is a company-caused violation). We may update the pricing scheme on a going-forward basis. You are liable for any and all taxes (except taxes based on our income).
HAPI may change rates and fees from time to time by posting the changes on the HAPI platforms ten days in advance but with no advance notice mandatory for temporary promotions or any changes that result in the reduction of rates and fees.
HAPI cannot be held responsible for the unlawful acts of service professionals/3rd party service providers and users.
The users agree to hold HAPI free from liability for any damages and/or missing items during or after using the service professional/3rd party service provider services through HAPI.
HAPI will charge you for your finalized bookings through the payment method specified on the platform (e.g. a credit card or cash). If you pay any applicable charges with your credit card, we may seek pre-authorization of your credit card account prior to your purchase.
If you choose to pay the fee by your credit card, you, as the cardholder, must retain a copy of transaction records and our policies and rules.
You are responsible for maintaining the confidentiality of all the information in your account.
If you want to cancel your booking, you are required to give a minimum of 24 hours' notice of cancellation. The notification must be in written format and sent to [email protected]. We reserve the right to apply a charge of up to EGP 1000 to cover any relevant administrative expenses.
Customers using the platform who are minors/under the age of 18 shall not register as a user of the platform and shall not transact on or use the platform.
HAPI has the right to apply penalties to its service provider partners in the case of damage to the houses or house interiors in order to protect the community. However, what happens to the client's belongings and house interiors during the home service session is solely the client's responsibility. HAPI is not responsible for houses and interiors during the process of entering into the house or leaving the house. Service professionals/3rd party service providers or HAPI are not obliged to cover any damage(s) caused during the home service session.
If any provision of this Terms and Conditions is found to be unenforceable or/and invalid, that provision shall be limited to the minimum extent necessary so that the Terms and Conditions shall otherwise be kept in full force and effect.
HAPI may transfer, assign or delegate the Terms and Conditions and its rights and obligations without consent.
HAPI will send messages via WhatsApp, SMS, email, or notifications as means of communication for the purposes of including but not limited to appointment confirmation, appointment updates, and marketing.
HAPI is a booking platform that acts as an aggregator for different types of home services. The services are, including but not limited to, home cleaning, car wash, laundry and dry cleaning, furniture and carpet cleaning, pest control, decorative plants and car wash. HAPI has contracts with 3rd party service providers that are licensed by the relevant authorities.
Method of Payment, Card Types, and Currency & Payment Information:
We accept payments online using Visa and MasterCard credit/debit cards in EGP (or any other currency agreed upon).
By using your account as a payment instrument with HAPI, you are consenting to our terms of use. You may choose from various payment methods available on our Platform. We reserve the right to introduce additional payment methods or remove existing ones at our discretion. Online payments are processed by our third-party service providers, where your credit/debit card information will be stored for future bookings. HAPI does not store your credit card or payment information. Additionally, this stored information may be used for any future transactions, including but not limited to recurring appointments, outstanding payments, tips, or any other amounts due to HAPI.
Refund/Return Policy
Refunds will be done only through the Original Mode of Payment.
Quality Assurance Program / Quality Control Policy
We conduct random quality inspections on a regular basis to review the quality of our partners' work while they are on duty.
Here are the three methods we use in maintaining the quality checks:
Unannounced Visit - To ensure service professionals are properly uniformed and performing their duties thoroughly and completely.
On-Site Inspection - A walk-thru with the service professional and/or the client during regular business hours.
Follow-up – A brief telephone call by our customer service agents after your session has been completed.
Reporting Issues
You can report the following issues within the timeframes below:
Missing/ stolen Items: within 48 hours.
Damaged items: within 24 hours
Reporting Issues
In the unlikely event of loss or damage to an Item, HAPI will use its reasonable endeavors to ensure that the Service Provider who carries principal liability for any loss or damage pays compensation in line with standard industry guidelines. For the avoidance of doubt, the total liability to you of the Service Provider (or HAPI in the event of failure by the Service Provider to pay) in respect of each damaged Item is limited to the applicable compensation limits in place with each Service Provider from time to time or five (5) times the price you are charged for the Services in respect of that Item, whichever is the higher amount. Any loss or damage must be reported to us within seven days through digital photographs.
Neither we nor the Service Provider will be responsible for any loss or damage (including, without limitation) any color loss, shrinkage or other damage, resulting from the following:
- failure to notify us of any special requirements or instructions for cleaning the Item;
- any existing damage to the Item at the time of collection.
Save for any compensation that may be payable under this section, the Limitation of Liability section set out below shall apply to your use of the Platforms and/or the Services offered by HAPI on such Platforms.
COMPLAINTS
HAPI takes customer satisfaction very seriously. In appropriate cases, if you have already been billed by HAPI, we will issue a full or partial refund. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your Order is missing, we may issue a partial refund. In every event, we will do our best to ensure you are completely satisfied with the outcome.
If you have a complaint about the Services, we will deal with it in accordance with our Complaints Policy. You will not have to pay for us to deal with your complaint.
CIRCUMSTANCES OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by Circumstances Outside Our Control.
Circumstances Outside Our Control means any act or event beyond our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If Circumstances Outside Our Control takes place that affects the performance of our obligations under these Terms: We will contact you as soon as reasonably possible to notify you; and Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Circumstances Outside Our Control; or you may cancel your Order or we may cancel it.
VOUCHERS AND PROMOTIONS
Promotion Vouchers are subject to expiry dates and value for particular promotions.
These Terms apply to all HAPI vouchers/promotion codes.
Vouchers cannot be used in conjunction with any other HAPI voucher or any other offer. Only one voucher or code may be used per transaction. Promo codes are strictly non-transferable, and have no cash value. HAPI reserves the right to reject a voucher with reasonable cause. HAPI reserves the right to withdraw an offer at any time and without warning. To redeem a voucher, you must present the code found on the voucher at checkout page when placing an Order. Referral vouchers cannot be used in conjunction with any other customer offer or promotion.
USER GENERATED CONTENT IS NOT APPROVED BY US
Our Platforms may include information and materials uploaded by other users of the Platforms, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Platforms do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at [email protected]
INDEMNIFICATION
You agree to indemnify, defend and hold harmless HAPI, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, information providers and suppliers from and against all losses, expenses, damages and costs, including reasonable lawyers’ fees, resulting from any violation of these Terms, breach of your representations contained in these Terms or any activity related to your account (including infringement of any intellectual property rights or negligent or wrongful conduct) by you or any person accessing the Platforms using your account.