At Hapi, we are committed to providing services that are not only of high quality but also safe and secure for our customers and their property. Despite our rigorous standards, we acknowledge that incidents involving damage or safety concerns can occasionally occur. It's crucial for us to address these incidents swiftly and effectively. Here's a guide on how to report and resolve any damage or safety concerns with Hapi.

How to Handle Damage or Safety Concerns:

1. Immediate Assessment:

If you notice any damage or safety issues during or after a service, assess the situation immediately for the extent and nature of the concern.

2. Documentation:

Document the issue with photos or videos. This could be damage to property or any situation that poses a safety concern.

3. Report Promptly:

Contact Hapi's customer support as soon as possible via our in-app chat or through email. The quicker an issue is reported, the faster it can be addressed.

4. Provide Detailed Information:

When reporting the issue, include detailed descriptions, the date and time of the service, and any relevant documentation (photos, videos).

5. Await our response and action:

Our team will review your report, conduct an investigation if necessary, and propose a resolution. This may include repairs, compensation, or other appropriate actions.

The security of your property is the top priority. In the rare event of damage or a safety concern, we assure you of a responsive and responsible approach to resolving the issue. Our commitment to accountability and customer satisfaction guides our actions in addressing such concerns.