At Hapi, we aim to provide the highest standard of service. However, we understand that there might be instances where our service does not meet your expectations, and you may need to file a complaint. We take such feedback seriously, as it helps us to improve and ensure a better experience for all our customers. Here is a step- by-step guide on how to file a complaint with Hapi.

1. Identify Your Concern:

Clearly define the issue you experienced, whether it's related to the quality of service, conduct of the professional, or any other aspect.

2. Gather Supporting Information:

If possible, collect any evidence that supports your complaint, such as photographs, service details, and correspondence.

3. File the Complaint:

Contact Hapi's customer support as soon as possible to report your complaint. This can be done through our in-app chat or through email.

4. Await Acknowledgment:

After filing your complaint, you will receive an acknowledgment from Hapi confirming that we have received your complaint and are looking into it. Please feel free to attach any supporting information you have gathered such as photos or documents.

5. Investigation and Follow-Up:

Hapi will investigate your complaint thoroughly, which may involve speaking with the service and reviewing service records. Our customer support team may contact you for further information or clarification during this process.

6. Resolution:

Once the investigation is complete, Hapi will provide you with a resolution. This may include corrective actions, service compensation, or other appropriate measures.

At Hapi, we are committed to resolving any issues our customers may face. Filing a complaint is a straightforward process, and we ensure that each complaint is treated with the seriousness it deserves. Your satisfaction is our priority, and we are dedicated to continuously improving our services based on your feedback.