At Hapi, we recognize that the possibility of items being misplaced or lost during service visits, though rare, can be a concern for our customers. To address such situations effectively and to provide peace of mind, we have established a lost policy dedicated to helping you recover any lost items during our handling of your order. Here's a comprehensive look at how our lost policy works to assist you in these situations.

Hapi's Approach to Handling Lost Items:

1. Reporting Lost Items:

If you discover that an item is missing after receiving a service, notify Hapi's customer support team immediately. Offer a detailed description of the lost item, including its characteristics, approximate value, and the last known location, to aid the search.

2. Investigation Process:

Our team initiates a thorough investigation by coordinating with the assigned service provider. We check all possible areas where the item could have been misplaced or left behind.

3. Communication and Updates:

Hapi maintains transparent and continuous communication with you throughout the investigation process. We provide updates as we progress with the search for your lost item.

4. Resolution:

If the item is not recovered, we discuss further steps and possible compensations based on the situation and our terms of service.