While Hapi strives to provide a seamless booking and payment experience, we understand that sometimes you might encounter issues with transactions. Payment troubleshooting is essential to ensure that your booking process is smooth and stress-free.

Below are some common payment issues and how to resolve them:

1. Payment Declined:

Check Card Details: Ensure all card details entered are correct, including card number, expiration date, and CVV. Verify Card Validity: Confirm that your card is still valid and has not expired.

Contact Your Bank: Sometimes payments are declined due to bank restrictions. Contact your bank to check if they are blocking the transaction.

2. Error Messages During Payment:

Internet Connection: Confirm you have a stable internet connection as interruptions can cause transaction failures.

Update Hapi App: Make sure you're using the latest version of the Hapi app. Outdated versions can sometimes lead to errors.

3. Double Charged:

Check Your Account Statements: Sometimes transactions may appear as duplicates, but only one charge is actually processed.

Contact Customer Support: If you are indeed double charged, reach out to Hapi customer support with your transaction details for assistance at support@alwayshapi.com

4. Promo Code Not Working:

Check Code Validity: Ensure the promo code is valid and has not expired. Read Terms and Conditions: Some codes are service-specific or have usage terms. Ensure your booking aligns with these terms.

5. Trouble Adding New Payment Method:

Re-enter Details: Carefully re-enter your payment method details, ensuring all information is correct.

Alternate Payment Method: Try adding a different card or payment method.

When to Contact Hapi Customer Support:

If you've tried the above steps and still face issues.

For queries related to refunds, double charges, or unrecognized transactions.

For assistance with applying promo codes or gift cards.

Contact us at support@alwayshapi.com