While Hapi strives to provide a seamless booking and payment experience, we understand that sometimes you might encounter issues with transactions. Payment troubleshooting is essential to ensure that your booking process is smooth and stress-free.

Below are some common payment issues and how to resolve them:

1. Payment Declined:

Check Card Details: Ensure all card details entered are correct, including card number, expiration date, and CVV. Verify Card Validity: Confirm that your card is still valid and has not expired.

Contact Your Bank: Sometimes payments are declined due to bank restrictions. Contact your bank to check if they are blocking the transaction.

2. Error Messages During Payment:

Internet Connection: Confirm you have a stable internet connection as interruptions can cause transaction failures.

Update Hapi App: Make sure you're using the latest version of the Hapi app. Outdated versions can sometimes lead to errors.

3. Double Charged:

Check Your Account Statements: Sometimes transactions may appear as duplicates, but only one charge is actually processed.

Contact Customer Support: If you are indeed double charged, reach out to Hapi customer support with your transaction details for assistance at [email protected]

4. Promo Code Not Working:

Check Code Validity: Ensure the promo code is valid and has not expired. Read Terms and Conditions: Some codes are service-specific or have usage terms. Ensure your booking aligns with these terms.

5. Trouble Adding New Payment Method:

Re-enter Details: Carefully re-enter your payment method details, ensuring all information is correct.

Alternate Payment Method: Try adding a different card or payment method.

When to Contact Hapi Customer Support:

If you've tried the above steps and still face issues.

For queries related to refunds, double charges, or unrecognized transactions.

For assistance with applying promo codes or gift cards.

Contact us at [email protected]